Welcome to our Frequently Asked Questions (FAQ) section!.

Here, we have compiled a list of the most common questions asked by our valued customers to provide you with quick and comprehensive answers. Whether you are a new visitor or a long-time customer, we hope this FAQ will address any inquiries you may have. If you cannot find the answer you are looking for, feel free to contact our friendly support team :support@angetube.com, and they will be more than happy to assist you.

Windows system computer can not detect the camera ?

If the Windows system does not detect the camera device or camera device name is inconsistent with the camera name in Device Manager, please try the following:

Step1. Remove the webcam> Reconnect the to computer, the webcam device correctly recognizes or restarts the computer;

Step2. If your computer has installed with the other camera before, and step 1 above is invalid,please do as follow:

For Windows XP SP2 and Windows 7/8/10 systems: Right-click on the "My Computer" > "Manage" > "Device Manager" > open "Sound, Video and Game Controllers, "Audio Inputs and Outputs" and "Cameras”,uninstall "USB Live camera" and "USB Live camera audio" in the above three options. Then remove the camera and reconnect it to the computer, the computer reloads the camera and installs the driver automatically .After that "USB Live Camera" will appear in "Device Manager" . Then you can initiate a video call now.

Macbook can't detect webcam?

In rare cases, when Mac OS 10.6 or above does not detect the USB Live Camera or the detected camera name is inconsistent, please restart your computer or re-plugging the camera,or replace another USB interface. If the camera is still not detected, please follow the steps below to reset the PRAM:

①Turn off the computer.

②Find the ess these keys simultaneously in step 4. following buttons on the keyboard: Command, Option, P, and R. You will need to pr

③Re-start your computer.

④Hold down the Command-Option-P-R key. You must press this key combination before displaying the gray screen.

⑤Press and hold the above buttons until the computer restarts and you will hear the startup sound again.

⑥Release these keys.

The above method still can't find the camera, please upgrade the Mac OS system.

Why doesn't the zoom button work?

Because some models require a resolution below 1080p (such as 720p),
Reminder: If you do not know how to adjust the resolution, please contact our professional customer service

Is there a specific software that needs to be downloaded for the webcam to function?

The webcam doesn't require any specific app for control. It can be easily connected to any video software such as Zoom, Skype, and Microsoft Teams.

Additionally, the "Angetube" video software is available as an added benefit, allowing you to conveniently adjust various parameters like autofocus, brightness, horizontal flip, zoom, and more.

Why does my webcam appear such as: image distortion, video flickering, disconnection?

To ensure optimal performance, it is recommended to avoid using low-quality USB extension cables or hubs that are not independently powered. Insufficient power supply and data loss may occur as a result. For desktop computers, it is advisable to connect the camera directly to the USB port located at the back of the computer. This will help maintain a stable connection and prevent any potential issues.